I traveled to Westlake Village

I traveled to Westlake Village approximately 36 weeks in 2007, always staying in your fine hotel. As I look ahead, I will be doing much the same in the coming year, and will always stay with you if you have a room. I wanted to say that I feel this way not only because of your beautiful grounds and great accommodations, but in large part because of the great people there. I have received stellar service from everyone – from the front desk to maintenance staff, and that is where a hotel really shines. Since I have become somewhat of a regular, those who I come in contact with most have called me by name, prepared my room for me ahead of time (I ask for a few special amenities), and treated me with friendly respect. It makes my stay away from home all the more easy to bear, as I feel I have a second home. I would appreciate it if the management would share my thoughts with the staff in some way – praise is deserved by all and it may brighten their day to hear it, since I mean it sincerely. …