Security Agent

Description
Join our team: Hotel Security Agent is responsible for maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

Desired Availability: Monday – Thursday 3 PM – 11 PM

General Responsibilities:

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Maintains the organization’s stability and reputation by complying with legal requirements
• Contributes to team effort by accomplishing related results as needed.

Requirements
Desired Skills and Experiences:

• Must be over 21 years of age
• Must have Valid PSO or Guard Card (PSO Preferred)
• Must have CPR First Aid training
• Professional attitude
• Hospitality Driven
• Liftover 100lbs
• Report writing and communication skills
• Capable of handling stressful situations with professionalism

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to stand and walk for the duration of the shift (8 hours or longer). The employee may frequently be required to stoop, kneel, and crouch for the duration of the shift (8 hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop The employee will be required to view and work on a computer screen and/or answer a telephone for the duration of the shift (8 hours or longer). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Pay Frequency:

• Bi-weekly or Twice monthly

Job Type: Part-time

Salary: $17.00 – $22.00 per hour

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Security: 2 years (Required)

License/Certification:

• Guard Card (Required)

Work Location: One location

Salary Description
$17.00 – $22.00 per hour

Hotel Security Officer

Description
Hotel Security Officer

Join our team: Hotel Security Agent is responsible for maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

General Responsibilities:

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Maintains the organization’s stability and reputation by complying with legal requirements
• Contributes to team effort by accomplishing related results as needed.

Requirements
Desired Skills and Experiences:

• Must be over 21 years of age
• Must have Valid PSO or Guard Card (PSO Preferred)
• Must have CPR first Aid training
• Professional attitude
• Hospitality Driven
• Lift over 100lbs
• Report writing and communication skills
• Capable of handling stressful situations with professionalism

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to stand and walk for the duration of the shift (8 hours or longer). The employee may frequently be required to stoop, kneel, and crouch for the duration of the shift (8 hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop The employee will be required to view and work on a computer screen and/or answer a telephone for the duration of the shift (8 hours or longer). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Corporate Sales Manager

Description
Join our team! Are you a fast-thinking individual that seeks challenges with enthusiasm? Do you have a strong sense of urgency and enjoy a competitive sales arena in the hospitality field? Do you enjoy building relationships and continued people interaction where your flexibility and ability to “think outside of the box” is recognized and appreciated? Are you persuasive by nature, but assertive and adept in securing new clients and ensuring you are able to “close the deal”?

The Sales Manager reports to the Director of Sales and is charged with meeting and or exceeding sales goals by providing complete account penetration for their geographically assigned territory by focusing on group business.

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in your market segments.  He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

General Responsibilities: 

• Minimum of 3 years’ luxury hotel group and transient sales experience
• Demonstrated ability to achieve and exceed sales goals by effectively negotiating and closing business
• Solicit new and existing accounts to meet/exceed revenue goals through telephone/email solicitation, outside sales calls, site inspections, and written communication
• Respond to inbound leads received within 4 hours of assignment
• Prepare written correspondence to customers, internal booking reports and file maintenance
• Participation in a daily sales meeting, pre-convention meetings, training, and other sales-related meetings as required
• Work with other departments within the hotel to provide 4 Diamond service to customers
• Proactively pursue new business development opportunities on a regular basis according to market assignment
• Develop/maintain knowledge of market trends, competition, and customers
• Professionally represent the hotel in community, industry organizations, and tradeshows. Overnight travel may be required
• Participate as a team player with all departments
• Complete all required brand training in a timely manner and maintain compliance with all brand standards
• Assist with reports and/or competition data collection
• The selected candidate will deliver timely and effective communication with a direct report and other applicable staff
• Make sales appointments and cold calls to consistently prospect accounts for all direct sales segments.
• Regularly contact existing accounts based on the tracing frequencies of the Accounts Coverage Program.
• Monitor production of all top accounts and evaluate trends within your market.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections, etc.
• Assist in implementing special promotions relating to direct sales segments i.e. sales blitzes, etc.

Requirements
Job Requirements:

• Proficient with Microsoft Suite, internet, email, outlook, excel, and end design
• 5 years of experience in sales
• 3-5 years of experience in Luxury sales

Desired Skills and Experiences:

• Excellent team player and innovator fostering a culture of performance, accountability, trust, and credibility
• Ability to identify, target new accounts, and sell concepts and ideas to clients
• Ability to create and deliver a high-quality experience that meets or exceeds our guests’ expectations
• Effective time management and organization skills
• Excellent communication skills both verbal and written

Salary Description
$60,000.00 – $68,000.00 per year

Accounting Manager

Description
Simply be the best! Join the Westlake Village Inn team today as our full-time Accounting Manager.

Job Details:
In this role, you will supervise and coordinate the Accounting Operations for the Westlake Village Inn to ensure accurate, timely, and consistent reporting in accordance with hotel policies and procedures and federal, state, and local laws and regulations. Maintain control over income, expenses, and the assets and liabilities of the hotels. Responsible for the daily operation of Payroll, Accounts Receivable, Accounts Payable, Income Journal, General Cashiering, Taxes, and internal controls.

Requirements
Responsibilities include but are not limited to:

• Supervise the daily accounting operations ensuring compliance with hotel policies and all federal, state, and local laws and regulations.
• Analyze and reconcile all general ledger accounts and bank statements to ensure financial information is available and accurate.
• Assist in preparing the annual budget, forecasts, taxes, and other financial reports ensuring accurate and timely information is provided to management and owners.
• Train, monitor, and coordinate the implementation and maintenance of financial and cash controls and information flow throughout the other departments in the hotel to ensure compliance and accurate records and minimize liabilities, losses, and expenses.
• Resolve problems and ensure maintenance of the accounting systems and equipment to ensure smooth operations.
• Monitor, control, and record all sales, purchases, salaries, and expenses of the hotel.
• Review the cash position of the hotel daily to optimize the use of funds.
• Ensure gains/losses on the sale/disposal of fixed assets are properly disclosed and recorded on the Statement of Changes in financial position and on the P&L statement.

Salary Description
$125,000.00 per year

Hotel Maintenance Engineer

Reports To: Chief Engineer

Purpose for the Position:

To perform preventative maintenance and repairs on property equipment, guestrooms, public areas and employee areas to keep all facilitates on operable and presentable condition.

Essential Duties and Responsibilities of the Job:

• Maintains and repairs all equipment, guest rooms, public space and employee areas.
• Maintains and repairs the property power plan machinery (heat, power, air conditioning, and refrigeration).
• Immediately responds to guest maintenance requests.
• Completes assigned work orders.
• Regularly performs maintenance duties of equipment including lubrication, changing filter, checking fire extinguishers, etc.
• Must be familiar with the alarms system used throughout the property so conditions affecting the building security or creating fire hazard are detected and responded to immediately.
• Directs and sorts with outside contractors as necessary to perform the required maintenance or construction job.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies to achieve the overall objective of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Al all times projects a favorable image of Westlake Village Inn to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Performs other duties as required and requested.

Requirements

To do this kind of work, you must be able to:

• Ability to read and write in basic English.
• Organize and Prioritize work, and meet deadlines.
• The Ability to apply common sense understanding.
• Ability to carry out instructions furnished in written, oral or diagram form.

Physical Demands:

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, push and pull up to 250 lbs. With wheeled assistance.
• Back support required when moving anything over 20 lbs.

Environmental Conditions:

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold, and extreme heat. The employee is occasionally exposed to moving mechanical parts; high, precarious places, fumes or airborne particles; and risk of electrical shock. The noise level in the work environment is usually moderate.

Math Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively. Bilingual English and Spanish are preferred.

Relationships to Data, People, and Things:

Data: Excellent time management skills are required. Accurate, timely organized in oral and written communication.
Job Type: Full-time
Salary: $33,280.00 – $40,000.00 per year

Schedule:

• 8-hour shift
• Evening shift
• Night shift
• Weekend availability

Experience:

• Facilities maintenance: 4 years (Required)
• Property maintenance: 2 years (Preferred)

Language:

• Spanish (Preferred)

Hotel Reservations Agent

Join our team:

We are currently looking for a full-time Reservations Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience for our guests. Our Reservations Agent will be a member of a dynamic team who provides the highest level of service possible in an efficient, courteous, and professional manner. The Reservations Agent will directly report to the Hotel Reservations Manager.

Compensation: $17.50 hourly

General Responsibilities:

• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Run appropriate reports checking to ensure each guest’s reservation is set up correctly.
• Provide prompt and friendly service to our incoming guests
• Comply with Westlake Village Inn standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee
• Maintain general knowledge of hotel and promotions to answer any guest inquiries
• Responds to guest inquiries through email
• Assists with inputting social room blocks in the PMS and corresponds to inquiries via email
• Assists with room tours for social room blocks
• Assists Front Desk with calls

Desired Skills and Experiences:

• 1 ½ years of hotel experience required
• 2 years of customer service experience
• Excellent communication skills using the English language.
• Friendly, professional, and outgoing personality.
• Effective time management and organization skills
• Must be computer literate, knowledge of Word and Excel
• Strong phone skills needed
• Must have excellent verbal and written skills
• Must be able to work all shifts including weekends

Benefits:

• Employee discount

Schedule:

• 8-hour shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)
• Receptionist: 1 year (Preferred)